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This site (dendro-design.com) is published by TRADIS, a limited liability company with a capital of 10,000 euros, registered with the Registre du Commerce et des Sociétés de Saintes under the number B 531 619 161, identified under the intra-community VAT number FR82531619161, whose head office is in Pons (17800), 3, rue des Garlus, ZAC de Bonnerme (hereinafter "TRADIS"). Dendro can be reached at 05 16 61 00 20 or via email@example.com.
These general terms and conditions of sale apply between TRADIS and any person visiting or making a purchase via the dendro-design.com website or by telephone.
The customer acknowledges having read, prior to the validation of his order, these general conditions of sale. He accepts them by clicking on the validation button of his order on the site or by validating the payment of his order if it is made by telephone. It is specified to the customer that he can save or print the present general conditions of sale. TRADIS may modify these general terms and conditions of sale at any time. In the event of a change, the general terms and conditions of sale in force on the day of the order will be applied to each order. The date of the last update of the general terms and conditions of sale is indicated at the bottom of this page.
The contract will be, in application of the provisions of the Civil Code, concluded as soon as you click on the "Confirm and Pay" button, by which you will have confirmed your shopping cart after having been able to correct it.
Any contract entered into with the Customer corresponding to an order for an amount greater than 120 euros including VAT and will be archived by dendro.com for a period of ten (10) years. In order to access the archived contracts he or she has subscribed to, Customer must make a request to firstname.lastname@example.org.
The language of the contract is French.
Prices are in euros and include the VAT valid in France. The TRADIS company reserves the right to modify its prices at any time on its site.
The price invoiced to the client is the one displayed on the summary just before the client confirms his order. This price is recalled on the order confirmation.
The date of dispatch of the order corresponds to the effective date of receipt of payment by TRADIS. TRADIS will deliver the customer to the address indicated by the customer when placing the order.
The link to the invoice will be sent to the customer by email as soon as the order is shipped. The customer will also be able to find the invoice in his customer account.
Invoicing information cannot be modified after shipment of the order.
TRADIS reserves the right to refuse any order placed by a client with whom it is or would have been in dispute. In order to optimize the security of payments, we ask for additional proof of payment, the only addressees of which are the TRADIS company. In the event of a lack of response, we reserve the right to cancel the order.
You have a right of access and rectification with the company TRADIS, 3 rue des Garlus, 17800 PONS or at email@example.com.
As our products are made of solid wood and manufactured in an artisanal way, tolerances in terms of flatness and the gap between the boards are to be expected. The flatness tolerance is set at 5 mm. The gap tolerance between two planks (strips) of wood is fixed at 2 mm.
The customer is informed that minimal differences may exist between the photos of the products appearing on the site and the products received. The furniture is handcrafted, which means that a slight variation in colors is possible compared to the photo on the product sheet. This can come from the rendering of colors by the software, grain and knots of the wood, manual finishes, metal in varnished raw steel).
These differences and tolerances do not represent manufacturing defects.
The customer is informed by TRADIS of the availability of the product(s) and delivery times when placing the order. Any technical impediment to receiving the package(s) upon arrival of the carrier at the client's premises may not result in a return or refund. It is therefore up to the customer, before the confirmation of his order, to check all his capacities to be able to collect his order in the place and place indicated at the time of his order. No change of address can be made after shipment of the order. Furthermore, TRADIS reserves the right to cancel any order that cannot be fulfilled due to economic or technical reasons affecting the manufacturing process. The cancellation of an order commits the TRADIS company to reimburse the full amount paid for this order, without the client being able to claim additional compensation. The products are delivered to the address indicated on the confirmed order.
TRADIS undertakes to send the product ordered in the exact state in which it was described during the sale and confirmed at the time of the order. TRADIS undertakes to package the product in the best possible packaging, taking into account the size, weight and dimensions of the product to be shipped.
The method of delivery depends on the weight, geographical area, volume and value of the product.
Packages shipped via France Express and Colissimo will be delivered at the foot of the building / door. Only GUISNEL transports deliver packages up to the 3rd floor maximum (additional costs beyond that) and installs the furniture in the room chosen by the customer. The customer must check the parcel in the presence of the carrier. This verification is considered to have been carried out once the customer, or a person authorized by the customer, has signed the delivery note.
If the package has been damaged, the customer must imperatively refuse it and note explicit reservations on the delivery slip (specify product reference, precise explanation of the refusal, photos). The customer must also notify TRADIS of any anomalies and confirm his reservations and refusal to accept the package.
Upon receipt of the return of the package in its warehouses and after ascertaining the damage, TRADIS will offer either an exchange of the product, a purchase voucher or a full refund of the damaged product.
The products remain the property of TRADIS until the customer signs the carrier's delivery slip, once the customer has paid the full price.
In accordance with Article L. 121-20 of the Consumer Code, you benefit from a withdrawal period of fourteen (14) days from receipt for goods or acceptance of the offer for services. In the event that the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it will be extended until the last business day following. You do not have to provide any reasons for exercising your right of withdrawal.
The exercise of the right of withdrawal by the customer does not entail any penalty. However, the customer is warned that compensation may be requested if the use of the product does not comply with the principles of civil law. In case of exercise of the right of withdrawal, the customer must return the product to the following address:
Dendro3 rue des GarlusZAC de Bonnerme17800 Pons - France
Products made to measure can be neither taken back, nor exchanged, nor refunded. The exercise of the right of retraction gives rise to a refund from the Client within a period of fourteen (14) days from the date on which the Client provides proof of the return of the item(s) concerned, or from the date on which the item(s) are received by TRADIS in its warehouses. The client's reimbursement will be made by the means of payment used at the time of the order, except in the event of agreement with the client as to the means of payment used to reimburse its order. The client's refund will include the reimbursement of any amount paid, including the cost of shipping the product if the entire order is returned.
The customer wishing to exercise his right of withdrawal is invited to fill out the withdrawal form available here in the Contact / Returns section.
A text form can also be sent to us by post. A model of this form is available here:
Model of withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract)
The customer must return the new product to TRADIS in its original packaging, intact, accompanied by all possible accessories, instruction manuals and documentation. In order to ensure the tracking of the package, the customer is asked to return it in the same way and with the same service providers as those chosen by TRADIS for its shipment or to contact Customer Service firstname.lastname@example.org to organize the return of the product.
The return costs:
The customer will not be able to ask for the cancellation of his order if the goods have been taken care of by the carrier. The customer will have to make use of his right of retraction at the time of delivery.
The TRADIS company is held liable for defects of conformity of the goods to the contract under the conditions provided for in articles L.217-4 and following of the consumer code and for hidden defects of the goods sold under the conditions provided for in articles 1641 and following of the civil code.
When the Customer acts within the framework of the legal guarantee of conformity :
In addition, the Customer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, the Customer may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
Reproduction of Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, in accordance with Article L. 217-15 of the Consumer Code:
The presentation and content of this website together constitute a work protected by the laws in force on intellectual property, of which TRADIS is the owner.
The texts, images, drawings and layout as well as the graphic charter of this site are protected by intellectual property law. It is forbidden to copy, extract, distribute or modify the content of this website for commercial purposes. The downloading as well as the printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of TRADIS.
Failure to obtain such consent shall be punishable as an infringement of copyright. Any reproduction, in whole or in part, is always subject to TRADIS's permission.
The databases established by TRADIS are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 on the legal protection of databases.
Except with the written authorization of TRADIS, any reproduction, representation, adaptation, translation and/or modification, in whole or in part, as well as any substantial qualitative or quantitative extraction to another website is prohibited and punishable under articles L.343-4 and following of the Intellectual Property Code. »
This contract is subject to French law. In the event of difficulties in the application of this contract, the purchaser has the possibility before any legal action, to seek an amicable solution in particular with the assistance of a professional association of the branch, a consumer association or any other council of his choice. It is reminded that as a general rule and subject to the appreciation of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the purchaser honors his financial commitments towards the salesman. Complaints or disputes will always be received with benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In the event of a dispute, the client will first contact TRADIS to obtain an amicable solution.
The personal data collected may be subject to computer processing.You are invited to refer to the "Data Protection" page of the Website for all information on this point.
Date of last update of the present General Conditions: March 2021.