Preamble

This site (dendro-design.com) is published by TRADIS, a limited liability company with a capital of 10,000 euros, registered with the Registre du Commerce et des Sociétés de Saintes under the number B 531 619 161, identified under the intra-community VAT number FR82531619161, whose head office is in Pons (17800), 3, rue des Garlus, ZAC de Bonnerme (hereinafter "TRADIS"). Dendro can be reached at 05 16 61 00 20 or via contact@dendro-design.com.

These general terms and conditions of sale apply between TRADIS and any person visiting or making a purchase via the dendro-design.com website or by telephone.

Contractual framework

The customer acknowledges having read, prior to the validation of his order, these general conditions of sale. He accepts them by clicking on the validation button of his order on the site or by validating the payment of his order if it is made by telephone. It is specified to the customer that he can save or print the present general conditions of sale. TRADIS may modify these general terms and conditions of sale at any time. In the event of a change, the general terms and conditions of sale in force on the day of the order will be applied to each order. The date of the last update of the general terms and conditions of sale is indicated at the bottom of this page.

Conclusion of the contract

The contract will be, in application of the provisions of the Civil Code, concluded as soon as you click on the "Confirm and Pay" button, by which you will have confirmed your shopping cart after having been able to correct it.

Any contract entered into with the Customer corresponding to an order for an amount greater than 120 euros including VAT and will be archived by dendro.com for a period of ten (10) years. In order to access the archived contracts he or she has subscribed to, Customer must make a request to contact@dendro-design.com.

The language of the contract is French.

Price and method of payment

Prices are in euros and include the VAT valid in France. The TRADIS company reserves the right to modify its prices at any time on its site.

The price invoiced to the client is the one displayed on the summary just before the client confirms his order. This price is recalled on the order confirmation.

The date of dispatch of the order corresponds to the effective date of receipt of payment by TRADIS. TRADIS will deliver the customer to the address indicated by the customer when placing the order.

The link to the invoice will be sent to the customer by email as soon as the order is shipped. The customer will also be able to find the invoice in his customer account.

Invoicing information cannot be modified after shipment of the order.

The methods of payment accepted are the following:

  • Payment by credit card: The order will only be valid once the payment has been confirmed by the payment provider.
  • Payment of your order in 3X by credit card from 600euros of purchases. This offer is reserved for private individuals (natural persons of legal age) residing in France, holders of a Visa and MasterCard bank card with a validity date greater than the duration of the financing chosen. Electron or Maestro cards with systematic authorization, e-cards, Indigo and American Express cards are not accepted. After completing your order, simply click on the button "payment in 3 installments by credit card". You are then redirected to the secure web page of our partner displaying the detailed summary of your order and the personalized financing request, which you must then validate.
  • Payment by check or bank transfer: the order is reserved for the customer for 96 H (4 working days). Beyond this period, without any notice or contact from the customer, it will be automatically cancelled. Please note: an additional period of 24 hours after receipt of payment will be necessary to process your order.

TRADIS reserves the right to refuse any order placed by a client with whom it is or would have been in dispute. In order to optimize the security of payments, we ask for additional proof of payment, the only addressees of which are the TRADIS company. In the event of a lack of response, we reserve the right to cancel the order.

You have a right of access and rectification with the company TRADIS, 3 rue des Garlus, 17800 PONS or at contact@dendro-design.com.

Tolerances applicable to products:

As our products are made of solid wood and manufactured in an artisanal way, tolerances in terms of flatness and the gap between the boards are to be expected. The flatness tolerance is set at 5 mm. The gap tolerance between two planks (strips) of wood is fixed at 2 mm.

The customer is informed that minimal differences may exist between the photos of the products appearing on the site and the products received. The furniture is handcrafted, which means that a slight variation in colors is possible compared to the photo on the product sheet. This can come from the rendering of colors by the software, grain and knots of the wood, manual finishes, metal in varnished raw steel).

These differences and tolerances do not represent manufacturing defects.

Availability and delivery

The customer is informed by TRADIS of the availability of the product(s) and delivery times when placing the order. Any technical impediment to receiving the package(s) upon arrival of the carrier at the client's premises may not result in a return or refund. It is therefore up to the customer, before the confirmation of his order, to check all his capacities to be able to collect his order in the place and place indicated at the time of his order. No change of address can be made after shipment of the order. Furthermore, TRADIS reserves the right to cancel any order that cannot be fulfilled due to economic or technical reasons affecting the manufacturing process. The cancellation of an order commits the TRADIS company to reimburse the full amount paid for this order, without the client being able to claim additional compensation. The products are delivered to the address indicated on the confirmed order.

TRADIS undertakes to send the product ordered in the exact state in which it was described during the sale and confirmed at the time of the order. TRADIS undertakes to package the product in the best possible packaging, taking into account the size, weight and dimensions of the product to be shipped.

The method of delivery depends on the weight, geographical area, volume and value of the product.

  • Standard Delivery with France Express / Colissimo: This service concerns the shipment of small pieces of furniture as an indication within 24 to 48 hours and then delivered within 2 to 5 days anywhere in France from receipt of payment.
  • Premium Delivery by GUISNEL carrier: This service concerns the shipment of large pieces of furniture as an indication within 6 days then delivered within 2 weeks anywhere in France from receipt of payment. The customer is informed by email of the departure of the product ordered from TRADIS warehouses and the procedure to follow to receive the parcel. Once in the customer's area, the carrier will contact the customer (between 24 and 72 hours after receipt in his warehouse) to agree on a delivery day, excluding weekends and holidays. If there is no response from the customer, and after 72 hours of waiting, the package will be re-routed to the TRADIS premises. The delivery is made to the 3rd floor maximum, beyond the fees may be applied. For deliveries to islands located in France, we invite customers to contact our customer service to check if the delivery is feasible by our carriers. If the service is possible, additional fees may be charged to the customer.
  • On-site pick-up: Pick-ups are made by appointment on 05 16 61 00 20, Monday to Friday from 9am to 12pm and from 14h to 16h. This appointment is essential so that our teams can properly prepare your order.

The reception of the parcel

Packages shipped via France Express and Colissimo will be delivered at the foot of the building / door. Only GUISNEL transports deliver packages up to the 3rd floor maximum (additional costs beyond that) and installs the furniture in the room chosen by the customer. The customer must check the parcel in the presence of the carrier. This verification is considered to have been carried out once the customer, or a person authorized by the customer, has signed the delivery note.

If the package has been damaged, the customer must imperatively refuse it and note explicit reservations on the delivery slip (specify product reference, precise explanation of the refusal, photos). The customer must also notify TRADIS of any anomalies and confirm his reservations and refusal to accept the package.

Upon receipt of the return of the package in its warehouses and after ascertaining the damage, TRADIS will offer either an exchange of the product, a purchase voucher or a full refund of the damaged product.

Retention of title

The products remain the property of TRADIS until the customer signs the carrier's delivery slip, once the customer has paid the full price.

Right of retraction

Scope of the right of withdrawal

In accordance with Article L. 121-20 of the Consumer Code, you benefit from a withdrawal period of fourteen (14) days from receipt for goods or acceptance of the offer for services. In the event that the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it will be extended until the last business day following. You do not have to provide any reasons for exercising your right of withdrawal. 

Method of exercising the right of retraction

The exercise of the right of withdrawal by the customer does not entail any penalty. However, the customer is warned that compensation may be requested if the use of the product does not comply with the principles of civil law. In case of exercise of the right of withdrawal, the customer must return the product to the following address:

Dendro
3 rue des Garlus
ZAC de Bonnerme
17800 Pons - France

Products made to measure can be neither taken back, nor exchanged, nor refunded. The exercise of the right of retraction gives rise to a refund from the Client within a period of fourteen (14) days from the date on which the Client provides proof of the return of the item(s) concerned, or from the date on which the item(s) are received by TRADIS in its warehouses. The client's reimbursement will be made by the means of payment used at the time of the order, except in the event of agreement with the client as to the means of payment used to reimburse its order. The client's refund will include the reimbursement of any amount paid, including the cost of shipping the product if the entire order is returned.

The customer wishing to exercise his right of withdrawal is invited to fill out the withdrawal form available here in the Contact / Returns section.

A text form can also be sent to us by post. A model of this form is available here:

Model of withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract)

  • To the attention of TRADIS, 3 rue des Garlus, 17800 PONS or contact@dendro.com.
  • I/We (*) hereby notify (*) my/our (*) withdrawal from the contract for the sale of the property (*) below
  • Ordered on (*), received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if this form is notified on paper)
  • Date

The customer must return the new product to TRADIS in its original packaging, intact, accompanied by all possible accessories, instruction manuals and documentation. In order to ensure the tracking of the package, the customer is asked to return it in the same way and with the same service providers as those chosen by TRADIS for its shipment or to contact Customer Service serviceclients@dendro-design.com to organize the return of the product. The return costs remain the responsibility of the client. 

Cancellation of order after shipment

The customer will not be able to ask for the cancellation of his order if the goods have been taken care of by the carrier. The customer will have to make use of his right of retraction at the time of delivery.

Legal guarantees

The TRADIS company is held liable for defects of conformity of the goods to the contract under the conditions provided for in articles L.217-4 and following of the consumer code and for hidden defects of the goods sold under the conditions provided for in articles 1641 and following of the civil code.

When the Customer acts within the framework of the legal guarantee of conformity :

  • He benefits from a period of two years as from the delivery of the good to act;
  • He can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
  • He is exempt from having to provide proof of the existence of the lack of conformity of the goods during the six (6) months following the delivery of the goods. This period is extended to twenty-four (24) months for contracts concluded as of March 18, 2016.

In addition, the Customer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, the Customer may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, in accordance with Article L. 217-15 of the Consumer Code:

  • Article L217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was charged to him by the contract or was carried out under his responsibility.
  • Article L217-5 of the Consumer Code: The goods are in conformity with the contract:
  • 1. If it is fit for the use usually expected of a similar good and, where appropriate : - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model; if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;
    2. or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the buyer, brought to the seller's knowledge and accepted by the latter.
  • Article L217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair or replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the good or the importance of the defect. In such a case, the seller is bound to proceed, unless it is impossible to do so, according to the method not chosen by the buyer.
  • Article L217-12 of the French Consumer Code: The action resulting from the lack of conformity is time-barred two years after delivery of the goods.
  • Article 1641 of the Civil Code: The seller is bound by the warranty on account of hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them.
  • Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Cancellation of order after shipment

The customer will not be able to ask for the cancellation of his order if the goods have been taken care of by the carrier. The customer will have to make use of his right of retraction at the time of delivery.

Intellectual property rights

The presentation and content of this website together constitute a work protected by the laws in force on intellectual property, of which TRADIS is the owner.

Copyrights

The texts, images, drawings and layout as well as the graphic charter of this site are protected by intellectual property law. It is forbidden to copy, extract, distribute or modify the content of this website for commercial purposes. The downloading as well as the printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of TRADIS.

Failure to obtain such consent shall be punishable as an infringement of copyright. Any reproduction, in whole or in part, is always subject to TRADIS's permission.

Databases

The databases established by TRADIS are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 on the legal protection of databases.

Except with the written authorization of TRADIS, any reproduction, representation, adaptation, translation and/or modification, in whole or in part, as well as any substantial qualitative or quantitative extraction to another website is prohibited and punishable under articles L.343-4 and following of the Intellectual Property Code. »

Litigation

This contract is subject to French law. In the event of difficulties in the application of this contract, the purchaser has the possibility before any legal action, to seek an amicable solution in particular with the assistance of a professional association of the branch, a consumer association or any other council of his choice. It is reminded that as a general rule and subject to the appreciation of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the purchaser honors his financial commitments towards the salesman. Complaints or disputes will always be received with benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In the event of a dispute, the client will first contact TRADIS to obtain an amicable solution.

Personal data

The personal data collected may be subject to computer processing.
You are invited to refer to the "Data Protection" page of the Website for all information on this point.

Date of last update of the present General Conditions: March 2021.