Payments by credit card

Payments by credit card are made in full at the time of order, and in euros only.
Credit card payments are secured by the E-transaction solution of Crédit Agricole, in accordance with French and international interbank regulations.

This solution allows the buyer to make purchases in complete security.

During the online payment of your order, you are automatically transferred to the bank's server thanks to a secure transaction in SSL mode (128-bit key session, in accordance with French Government authorizations). The card number is thus encrypted between the browser and the Etransaction server.

All information relating to your credit card is only recorded in the databases of Crédit Agricole, and not in those of Dendro. In no way do we receive, record or store any information whatsoever concerning your banking information.

After validation of your payment by Crédit Agricole, you will be automatically transferred back to our site. The personal data entered in the "cookie" will then be deleted.

Orders are taken into account only after validation of their payment, so no discount or late payment penalties are applicable.

Credit Card payments with 3D-Secure authentication

The 3D-Secure protocol (also known as Verified by Visa and MasterCard SecureCode) allows you to benefit from enhanced protection for your online purchases thanks to an authentication system.

After validating your bank details, a 3D-Secure window managed by your bank will be displayed. Entering an authentication code, specific to each bank (date of birth, code received by SMS...), will allow you to verify that you are the holder of the card used for payment. Your payment will be validated and your transaction finalized after confirmation from the bank.

Attention: if your authentication code is sent by SMS, please check at the time of your order that you can receive it!

Payments by Bank Check

Payments by bank check are made in full at the time of order, and in euros only.

On the "order summary" page, when you choose your payment method, select "Validate my order, payment by check".

On the back of your check, indicate the reference of your order that we provide you.

The check must be issued by a bank domiciled in metropolitan France and made out to TRADIS.

Send your check to :

TRADIS - Dendro
Accounting Department
3 rue des Garlus, 17800 PONS

IMPORTANT: in case of payment by check, the delivery time will be extended corresponding to the time of reception and processing of your check.

For more information, please refer to the general conditions of sale.

The payment facility in 3 installments at no charge

It is a solution of payment in 3 times without expenses by credit card Visa or Mastercard which makes it possible to spread out the payment of the order in 3 debits according to the following schedule:

  • 1st due date on the day of your order: 1/3 of the amount of the basket
  • 2nd deadline: 30 days after your order of 1/3 of the basket amount
  • 3rd deadline: 60 days after your order of 1/3 of the basket amount

To benefit from the payment in 3 times without charges by credit card, you just have to respect the conditions below:

  • you must reside in Metropolitan France
  • you must be over 18 years of age
  • payment must be made by Visa or Mastercard (excluding Electron, Maestro, e-CB and pre-paid CB cards)
  • Your credit card must be valid within 90 days of your first due date.
  • 600 € minimum order

Example: for a basket to be paid of 600€: 3 installments of 200€ each.

Payment by bank transfer

Payments by bank transfer are made in full at the time of order.

On the "order summary" page, when you choose your payment method, select "Transfer".

You will then have 3 days to send your payment by bank transfer to the Dendro bank account (references accessible during the validation of your order and in a summary e-mail). After this period, your order will be cancelled.

Your order will be definitively validated upon receipt of your transfer. A confirmation e-mail will then be sent to you.

IMPORTANT: in case of payment by bank transfer, the delivery time will be extended corresponding to the time of reception and processing of your transfer.